Booking, Deposit & Cancellation Policy
At Gemini Aesthetics, we aim to provide a professional, personalised service to every patient. To ensure appointments are managed fairly and efficiently, we kindly ask all patients to familiarise themselves with our booking and cancellation policy.
Appointment Deposits
A deposit is required to secure all appointments at Gemini Aesthetics.
Consultations: £30 deposit, which is deducted from the cost of your treatment should you choose to proceed.
Treatment appointments: A deposit is required at the time of booking. The amount will be confirmed when arranging your appointment.
All deposits are non-refundable, subject to your statutory consumer rights.
Deposits are deducted from the total treatment cost when you attend your appointment.
Deposit Payment – 24-Hour Policy
All deposits must be paid within 24 hours of making your booking.
If your deposit has not been received within this timeframe, your appointment will be automatically cancelled and the appointment slot released.
Your appointment is only confirmed once the required deposit has been received.
Cancellation & Rescheduling Policy
We require a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment.
Cancellations made with less than 48 hours’ notice will result in the loss of your deposit, except where applicable consumer rights require otherwise.
Failure to attend your appointment without prior notice will be treated as a non-attendance.
If you need to rearrange your appointment, please contact us at least 48 hours beforehand.
We understand that unexpected circumstances can arise and encourage patients to contact us as soon as possible if they are unable to attend.
Late Arrivals
Please arrive on time for your appointment.
If you arrive more than 10 minutes late, we may be unable to carry out your treatment safely within the remaining appointment time.
In these circumstances, your appointment may need to be rescheduled.
Treatment Courses
For patients booking treatment courses, we kindly request at least 48 hours’ notice when cancelling or rearranging a scheduled session.
Late cancellations or missed appointments may result in that session being deducted from your treatment course, subject to the terms agreed at booking and applicable consumer rights.
Consultation & Treatment Suitability
All treatments are subject to a professional consultation and assessment of suitability.
Our medical professionals reserve the right to decline or postpone treatment where it is not clinically appropriate.
If Gemini Aesthetics is unable to provide your booked treatment, any applicable refund will be handled in accordance with your statutory rights.
Contacting Us
If you need to cancel, rearrange or discuss an appointment, please contact Gemini Aesthetics through our official communication channels.
Our Patient Coordinator is available Monday to Friday, 9am–5pm, to assist with appointment enquiries.
Thank you for your understanding and for respecting our appointment policies. These arrangements help us provide a reliable, professional service to all our patients.
Gemini Aesthetics
Nurse-Led Aesthetic Treatments | Market Rasen & Lincoln